Privacy Policy

1. Who We Are

HOWEPROFIT is a warehouse automation manufacturer headquartered in Zhejiang, China, providing automated storage and retrieval systems and related software to customers worldwide. For any privacy-related questions, please contact us using the details in the "Contact Us" section below.

2. Information We Collect

Information you provide to us

When you contact us through a form, email, live chat, or messaging app, or when you request a quote or consultation, we may collect:

• Name and job title
• Company name
• Email address and phone number
• Country or region
• The content of your message or inquiry
• Any other information you choose to provide

Information collected automatically

When you visit the Site, we and our service providers may automatically collect:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages viewed, links clicked, and time spent on the Site
• The website that referred you and search terms used
• Information collected through cookies and similar technologies (see Section 5)

We do not intentionally collect sensitive personal information, and we ask that you not send it to us through the Site.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes, proposals, and technical information
• Provide, operate, and improve our products, services, and Site
• Communicate with you about projects, orders, and support
• Send marketing or informational messages where you have agreed to receive them (you can opt out at any time)
• Analyze how the Site is used so we can improve its content and performance
• Detect, prevent, and address security issues or misuse
• Comply with legal obligations and enforce our agreements

4. Legal Bases for Processing

Where applicable law requires a legal basis for processing your personal information, we rely on one or more of the following:

• Your consent — for example, for marketing communications or non-essential cookies
• Performance of a contract — to respond to your requests and deliver products and services
• Legitimate interests — to operate and improve our business and Site, where these interests are not overridden by your rights
• Legal obligation — where we must process information to comply with the law

5. Cookies and Similar Technologies

Our Site uses cookies and similar technologies to function properly, remember your preferences, and understand how the Site is used. These may include:

• Essential cookies — required for the Site to work
• Analytics cookies — help us measure and improve Site performance (for example, through analytics services such as Google Analytics)
• Functional and marketing cookies — remember your choices and help us present relevant content

You can control or delete cookies through your browser settings. Please note that blocking some cookies may affect how the Site works.

6. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers who help us operate the Site and our business (for example, hosting, analytics, email, and CRM providers), under obligations to protect your information
• Professional advisers such as legal and accounting service providers, where necessary
• Authorities or other third parties where required by law, to comply with legal process, or to protect our rights, safety, or property
• A successor entity in connection with a merger, acquisition, or sale of assets

7. International Data Transfers

We are based in China and serve customers internationally. Your information may be transferred to, stored, and processed in China or in other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your own country. Where required, we take appropriate steps to protect your information in connection with such transfers.

8. Data Retention

We keep personal information only for as long as necessary to fulfill the purposes described in this Policy — including responding to inquiries, managing projects and business relationships, and meeting legal, accounting, or reporting requirements. When information is no longer needed, we delete or anonymize it.

9. Data Security

We use reasonable technical and organizational measures to protect personal information against loss, misuse, and unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your information in a portable format
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding, and we will respond within the time required by applicable law.

11. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any information.

12. Children's Privacy

Our Site and products are intended for businesses and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Significant changes will be posted on this page, and we encourage you to review this Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

HOWEPROFIT
[No. 56 Zehua Road, Chongfu Town Industrial Park, Tongxiang City, Zhejiang Province, China]
Email: [haorun@howeprofit.com]
Phone: [+86 15167307563]